Policies & FAQs | Serpent's Stash

SHIPPING INFO

I ship packages on weekdays using USPS ground to the US only; please email me if you need a different shipping solution. Soy Wax candles have a low melting point and summer shipments may impact candle tops, so I recommend in person pick up during those seasons if you are able.

I sell at markets and fairs in Georgia (announced via Social Media) and can arrange for package pickup at those markets to save on shipping costs, prevent heat damage and reserve your inventory. If you wish to purchase from both Serpent's Stash and our sister business, Planetary Crafts, email me and I can consolidate the order for lower shipping costs. I do visit Oregon a few times a year, and can arrange for package pick ups at those times; these will be announced via Social Media.

GENERAL INFO

I sell candles and other goods to help enhance your games and your life. I recommend starting with the 1.5oz candle sizes if you're not sure on scent selection and will soon offer discovery sets to help you choose the candles right for you.

Frequently asked questions

General

Refund Policy

Effective Date: 2024-08-23

1. General Refund Policy

Satisfaction Guarantee: We strive to provide high-quality products and hope you are satisfied with your purchase. If you are not completely satisfied, please review our refund policy below.

2. Eligibility for Refunds

Returns: To be eligible for a refund, you must return your item(s) in their original, unused condition and packaging within 30 days of receipt.
Non-Refundable Items: Items that have been used, damaged, or are not in their original condition are not eligible for a refund.

3. Refund Process

Request a Refund: To request a refund, please contact us at denise@serpentsstash.com with your order number and reason for the return.
Return Instructions: We will provide instructions on how to return the item(s). You are responsible for the return shipping costs, unless the item is defective or an error was made on our part.
Processing Time: Once we receive the returned item(s), we will inspect them and notify you of the status of your refund. Refunds will be processed to the original payment method within 7 business days of receiving the returned item(s).

4. Exchanges

Exchanges: If you would like to exchange an item for a different one, please contact us at denise@serpentsstash.com. Exchanges are subject to product availability and the same return conditions as refunds apply.

5. Defective or Damaged Items

Reporting Issues: If you receive a defective or damaged candle, please contact us immediately at denise@serpentsstash.com with photos of the issue and your order number.
Resolution: We will offer a replacement or refund for defective or damaged items at no additional cost to you.

6. Contact Information For any questions or concerns about our refund policy, please contact us at:

Serpent’s Stash

denise@serpentsstash.com

7. Policy Changes We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

FAQ

SHIPPING INFO

GENERAL INFO

Where do you ship to and how much does it cost?

Where can I buy your product in person?

Do you do wholesale or custom candles?

What is your refund/exchange policy?

Refund Policy

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